Build Connected Digital Experiences with
Salesforce Experience Cloud
Customers expect instant access to information, not delayed responses. Salesforce Experience Cloud helps businesses build secure customer, partner, and employee portals connected directly to Salesforce, enabling self-service, collaboration, personalised digital experiences, and real-time access to relevant information while reducing manual support and improving engagement across every audience.
Results from Salesforce Projects
What is Salesforce Experience Cloud ?
Experience Cloud is Salesforce’s platform for building branded digital experiences for customers, partners, and employees. It enables organisations to create portals, communities, and self-service experiences connected directly to Salesforce data, giving each audience secure access to accurate, up-to-date information while supporting personalised interactions, collaboration, and seamless engagement across multiple digital touchpoints.
Six services across
full Marketing Cloud implementation
Customer Portal Development
- Case submission, tracking, and status visibility within the portal
- Account, order history, and CRM data integration
- Searchable knowledge base with Einstein-powered relevance
- Secure document access with branded portal experiences
Journey Builder Configuration
- Deal registration and opportunity management with Sales Cloud
- Lead distribution and partner collaboration workflows
- Role-based access to resources, pricing, and training
- Partner performance dashboards and onboarding experiences
Knowledge Base Setup
- Knowledge taxonomy and categorisation for effective search
- Einstein article recommendations during case creation
- Visibility rules for public, customer, and internal content
- Article feedback with search analytics for continuous improvement
Community Configuration
- Community groups organised by products, topics, or audiences
- Discussion moderation and member reputation management
- Expert participation with community-to-case escalation
- Gamification features that encourage ongoing engagement
Access and Permission Management
- Profiles and permission sets for external user types
- Record-level sharing rules and secure access controls
- Single Sign-On (SSO) with self-registration workflows
- Security validation and access reviews before go-live
CRM Integration
- Portal interactions synchronised with Salesforce CRM records
- Service Cloud and Sales Cloud process integration
- Knowledge engagement and customer activity tracking
- Marketing Cloud integration for onboarding and engagement journeys
From scoping to
live portal in four structured phases
Discovery and Audience Model Definition - Phase 01
Portal Build and Permission Configuration - Phase 02
Testing, Content Seeding, and User Onboarding - Phase 03
Go-Live Support and Adoption Optimisation - Phase 04
How a Salesforce Experience Cloud portal transformed customer
self-service
The client needed a digital channel for customers to access services, track orders, and raise support requests. TechnoRUCS implemented a customised Salesforce Experience Cloud portal providing secure access to account details, quotes, invoices, support tickets, and self-service capabilities across devices.
Frequently Asked Questions
Experience Cloud is Salesforce’s platform for building branded digital experiences for customers, partners, and employees. It allows organisations to create portals, communities, and self-service hubs connected directly to Salesforce data.
TechnoRUCS builds customer and partner portals, knowledge bases, branded communities, secure access controls, and CRM integrations, delivering connected digital experiences tailored to your audience, business processes, and Salesforce environment.
A Forrester study found companies using Experience Cloud achieve an average 342% ROI over three years. Organisations report 30–40% reductions in inbound support cases after implementing customer self-service portals.
A focused Experience Cloud implementation typically takes 6 to 10 weeks. A single customer self-service portal with knowledge base and case management sits at the lower end.
Ready to Build Connected Digital Experiences with Experience Cloud?
