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Build Connected Digital Experiences with
Salesforce Experience Cloud

Customers expect instant access to information, not delayed responses. Salesforce Experience Cloud helps you build secure customer, partner, and employee portals connected directly to Salesforce, enabling self-service, collaboration, and real-time access to the information each audience needs.
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Salesforce Track Record

Salesforce Projects Delivered
5 +
Client Retention
40 %
Industries Served
0 +
Enterprise Clients
0 +

What is Salesforce Experience Cloud ?

Experience Cloud is Salesforce’s platform for building branded digital experiences for customers, partners, and employees. It enables organizations to create portals, communities, and self-service experiences connected directly to Salesforce data, ensuring every audience has secure access to accurate, up-to-date information.

Six services across
full Marketing Cloud implementation

TechnoRUCS builds Experience Cloud portals around your audience structure, Salesforce data, permission model, and business processes to deliver secure, connected digital experiences.
Service 01

Customer Portal Development

Build secure self-service portals providing access to cases, documents, accounts, and knowledge.
  • Case submission, tracking, and status visibility within the portal
  • Account, order history, and CRM data integration
  • Searchable knowledge base with Einstein-powered relevance
  • Secure document access with branded portal experiences
Service 02

Journey Builder Configuration

Create partner portals streamlining deal registration, resource sharing, and performance.
  • Deal registration and opportunity management with Sales Cloud
  • Lead distribution and partner collaboration workflows
  • Role-based access to resources, pricing, and training
  • Partner performance dashboards and onboarding experiences
Service 03

Knowledge Base Setup

Build a searchable knowledge base helping users find answers faster, reducing support requests.
  • Knowledge taxonomy and categorisation for effective search
  • Einstein article recommendations during case creation
  • Visibility rules for public, customer, and internal content
  • Article feedback with search analytics for continuous improvement
Service 04

Community Configuration

Build communities fostering collaboration, knowledge sharing, and engagement.
  • Community groups organised by products, topics, or audiences
  • Discussion moderation and member reputation management
  • Expert participation with community-to-case escalation
  • Gamification features that encourage ongoing engagement
Service 05

Access and Permission Management

Configure controls protecting Salesforce data while granting users access only to necessary information.
  • Profiles and permission sets for external user types
  • Record-level sharing rules and secure access controls
  • Single Sign-On (SSO) with self-registration workflows
  • Security validation and access reviews before go-live
Service 06

CRM Integration

Connect portal interactions to Salesforce, keeping customer, partner, and employee activity visible.
  • Portal interactions synchronised with Salesforce CRM records
  • Service Cloud and Sales Cloud process integration
  • Knowledge engagement and customer activity tracking
  • Marketing Cloud integration for onboarding and engagement journeys

From scoping to
live portal in four structured phases

Every Experience Cloud implementation follows a structured four-phase approach that ensures secure, scalable, and user-friendly portal experiences from launch.

Discovery and Audience Model Definition - Phase 01

We document your audience types, required Salesforce data access, permission boundaries, business use cases, and CRM objects that power each portal experience. This creates the blueprint for portal structure, security, navigation, and user access.

Portal Build and Permission Configuration - Phase 02

We build the portal structure using Experience Builder, configure the permission model and sharing rules, connect the CRM data objects, build the knowledge base architecture, and implement the branding and navigation aligned to your design requirements.

Testing, Content Seeding, and User Onboarding - Phase 03

We validate every audience journey through user acceptance testing, seed knowledge base content, verify permissions and data visibility, and prepare administrators and end users with training before the portal is launched.

Go-Live Support and Adoption Optimisation - Phase 04

We provide hands-on support during your first live campaigns, monitor campaign performance, resolve configuration issues, and optimize journeys based on real engagement data to ensure a smooth rollout and long-term marketing success.

Customer Self-Service · Salesforce Experience Cloud

How a Salesforce Experience Cloud portal transformed customer
self-service

The client needed a direct digital channel for customers to access services, track orders, and raise support requests without relying on the support team. TechnoRUCS implemented a customized Salesforce Experience Cloud portal that gave customers secure access to account details, quotes, invoices, and support tickets, while providing a responsive self-service experience across devices.

View the case study

Frequently Asked Questions

Experience Cloud is Salesforce’s platform for building branded digital experiences for customers, partners, and employees. It allows organisations to create portals, communities, and self-service hubs connected directly to Salesforce data. 

TechnoRUCS builds customer and partner portals, knowledge bases, branded communities, secure access controls, and CRM integrations, delivering connected digital experiences tailored to your audience, business processes, and Salesforce environment.

A Forrester study found companies using Experience Cloud achieve an average 342% ROI over three years. Organisations report 30–40% reductions in inbound support cases after implementing customer self-service portals. 

A focused Experience Cloud implementation typically takes 6 to 10 weeks. A single customer self-service portal with knowledge base and case management sits at the lower end. 

Ready to build connected digital experiences with Experience Cloud?

Whether launching customer or partner portals, or employee knowledge hubs, TechnoRUCS delivers secure Experience Cloud implementations tailored to users, processes, and Salesforce environments.
Book an Experience Cloud Consultation