How Roca Transformed Quality System With SharePoint
Platform
Industry
Outcome
70%
Faster Approvals
85%
Error Reduction
90%
Process Transparency
Company Overview
Roca, founded in Spain in 1917, has grown into a global leader in bathroom and sanitaryware solutions. With a presence in over 170 markets and multiple manufacturing units worldwide, it combines design, innovation, and sustainability. In India, Roca strengthened its presence through the acquisition of Parryware, offering a comprehensive product range. Its commitment to water conservation, modern design, and cutting-edge technology has made Roca a trusted name in premium bathroom solutions.
The Challenge
Manual processes, multi-stage delays, and human errors plagued quality requests, causing inefficiencies, miscommunication, slow approvals, and compromised data accuracy.
Inefficient Manual Handling
The entire quality request process was managed manually, involving paperwork and back-and-forth communication. This slowed down approvals and made tracking requests cumbersome.
Delays in Multi-Stage Approvals
Multiple layers of approvals and verifications often stalled progress. Without a streamlined system, requests piled up, resulting in extended turnaround times and frustration among stakeholders.
High Risk of Errors
Manual data entry and validation left room for human mistakes—misplaced documents, overlooked approvals, and inaccurate records—that compromised both efficiency and accuracy.
The Solution
Automated workflows, structured approvals, and digital controls streamlined submissions, ensured traceability, reduced errors, and improved transparency across all quality request stages.
Digital Workflow Integration
The manual request process was replaced by an automated system integrating CRM and the Quality App via Power Automate. Requests are now submitted digitally and seamlessly imported as CSV data. This automation eliminates paperwork, speeds up initial processing, and ensures traceability. Centralizing submissions through a single platform significantly improves consistency, reduces communication gaps, and enables real-time monitoring.
Digital Workflow Integration
The manual request process was replaced by an automated system integrating CRM and the Quality App via Power Automate. Requests are now submitted digitally and seamlessly imported as CSV data. This automation eliminates paperwork, speeds up initial processing, and ensures traceability. Centralizing submissions through a single platform significantly improves consistency, reduces communication gaps, and enables real-time monitoring.
Streamlined Multi-Tier Approval Process
A structured, role-based approval workflow was introduced to resolve delays. QA Approvers receive automated notifications and guided actions within the system. For every submission/action, an email will be sent to the respective person based on their dependency. Depending on the request type, it progresses either directly to departments or via MD approval.
Controlled and Error-Resistant Data Handling
Data integrity is reinforced through automated validation rules, required fields, and role-based access control. Users cannot proceed without completing critical steps such as attachments or comments. This prevents incomplete or inaccurate submissions. The structured digital form, coupled with back-end SharePoint architecture, reduces human error and ensures that every request is complete, compliant, and properly documented.
A structured, role-based approval workflow was introduced to resolve delays. QA Approvers receive automated notifications and guided actions within the system. For every submission/action, an email will be sent to the respective person based on their dependency. Depending on the request type, it progresses either directly to departments or via MD approval.
Controlled and Error-Resistant Data Handling
Data integrity is reinforced through automated validation rules, required fields, and role-based access control. Users cannot proceed without completing critical steps such as attachments or comments. This prevents incomplete or inaccurate submissions. The structured digital form, coupled with back-end SharePoint architecture, reduces human error and ensures that every request is complete, compliant, and properly documented.
Collaborative and Auditable Case Lifecycle
Communication between QA and departments is now system-logged through an integrated chat and comment system. Each step, submission, approval, rework, or closure, is timestamped and traceable. Department Users must complete tasks and add attachments before resubmission. The QA Approver then verifies, closes, or sends it for rework. Automated final notifications ensure the Initiator stays informed throughout.
Communication between QA and departments is now system-logged through an integrated chat and comment system. Each step, submission, approval, rework, or closure, is timestamped and traceable. Department Users must complete tasks and add attachments before resubmission. The QA Approver then verifies, closes, or sends it for rework. Automated final notifications ensure the Initiator stays informed throughout.
The Benefits
Accelerated Turnaround Time:
Automated digital workflows replaced slow manual handling, cutting down on approval delays across multi-tier systems. With real-time notifications and guided actions, quality requests now move faster from submission to closure.
Transparent and Collaborative Quality Lifecycle
From submission to final closure, every action is timestamped, logged, and auditable. Stakeholders can track progress in real time through integrated chats and comments. Clear responsibility, traceability, and resubmission workflows foster better collaboration between QA and departments.
Enhanced Accuracy and Compliance
The structured digital system enforces mandatory fields, role-based access, and validation rules, reducing the scope for human error. Critical steps such as attachments and comments are now enforced before submission, ensuring data is complete, compliant, and traceable.
TESTIMONIAL
What they say about us
Join Us on the Innovation Journey
Ready to transform your business?
Connect with us today and begin your digital evolution!
